Terms of Service

These Terms of Service govern your access to and use of the RunChair platform. By creating an account or using the service, you agree to these terms on behalf of yourself and the salon you represent. If you do not agree, do not use RunChair.

RunChair provides AI-assisted salon management — booking, waitlist recovery, client records, messaging, and related tools. We are continually improving the platform and may add, change, or remove features. We aim to give reasonable notice of material changes that affect how you work.

You must be at least 18 years old and authorised to act for your salon to open an account. You are responsible for:

• Keeping your login credentials confidential.
• All activity that happens under your account and your staff’s accounts.
• Ensuring the people you add are permitted to access client data.

You agree not to:

• Use RunChair for unlawful, harmful, or misleading purposes.
• Send messages that breach anti-spam or telemarketing rules in your region.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the platform.
• Upload content you do not have the right to store or share.

You are responsible for obtaining any consent your clients require before you store their data or message them through RunChair.

RunChair sends SMS and email on your salon’s behalf — booking confirmations, reminders, and, where enabled, marketing such as win-back and promotional messages. You are the sender of record, and you are responsible for ensuring you have a lawful basis to contact each client.

Imported and existing contacts

When you import clients, RunChair may default their record to marketing-enabled for convenience. That default does not establish consent. You must ensure each contact has actually agreed to receive marketing, and disable marketing for any client who has not — this is your responsibility, not ours.

Opt-outs

Every marketing message must offer a clear way to opt out, and opt-outs must be honoured promptly. RunChair processes standard unsubscribe and STOP replies and will stop marketing to a client who opts out, but you remain responsible for compliance with the applicable rules in your region — including the NZ Unsolicited Electronic Messages Act 2007 and the Australian Spam Act 2003.

Your salon’s data — including your client records — remains yours. You grant us the limited rights needed to host, process, and display it so we can provide the service. You can export your data and request deletion as described in our Privacy Policy.

RunChair’s AI concierge generates messages, summaries, and suggestions automatically. While we work hard to make it accurate and on-brand, AI can make mistakes. You are responsible for reviewing automated communications and decisions where it matters, and you retain final say over how your salon engages with clients.

Paid plans are billed in advance through Stripe on the cycle shown at sign-up. Fees are non-refundable except where required by law. Deposits collected from your clients are handled through your own connected payment setup and are governed by your salon’s policies.

Founding-cohort pricing, where offered, applies for as long as your subscription remains continuously active.

You may cancel at any time from your account settings. We may suspend or terminate access if you breach these terms or use the service in a way that risks harm to others or to the platform. On termination, your right to use RunChair ends, and we will make your data available for export for a reasonable period before deletion.

RunChair is provided on an “as is” basis. To the extent permitted by law, we exclude implied warranties and limit our total liability to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits rights that cannot be excluded under the NZ Consumer Guarantees Act or comparable consumer law.

These terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction over any dispute. We may update these terms from time to time; continued use after an update means you accept the revised terms.